A System That Will Ensure That Calls Are Routed Properly

A cloud-based phone system omits the need for clunky handsets or being tied to a desk during working hours. With a virtual call forwarding feature, you or an employee can seamlessly forward customer calls to the appropriate person, without letting a caller know that their call is being sent through to an alternate number.

Many Instances When Who Is Needed Is Not Available

If a standard business phone system has been used up until this point, there may have been many instances in which a customer called to speak to a specific person and they were not available to take the call. When shifts overlap, it may frustrate a caller if they attempt to contact someone and are placed on hold for an indefinite amount of time. Additionally, being subjected to leaving a voicemail may not provide a customer with the type of experience that they expect.

With a VoIP (Voice over Internet Protocol) system, you don't need to worry about who is or isn't present. Any calls that come through can be instantly transferred to a mobile device or a landline and the person who has called in will not realize that they are being transferred to an outside source.

If scheduling conflicts used to occur, due to needing a troubleshooter or a technician onsite at all hours of the day, enjoy the freedom of being able to schedule your workers as you wish and still being able to ensure that important phone calls are received. This means that if one of your technicians is completing a field project and will be out of the office for a while, a call can be intercepted at the home office and instantly transferred to the mobile device that the technician has access to.

No Difference In How A Customer Will Perceive The Setup

Many people instantly refer to a business phone number when they would like to place an order or request information about a service. With a VoIP system, you can conduct business in a normal manner and your client base will not be aware of any difference in your phone setup, other than the fact that all of their calls will be handled efficiently.

You will be assigned a phone number and this number can be printed on business cards, company pamphlets, or any other materials that are used to promote products and services. Once your VoIP phone system is installed, choose background music and other features that will customize the service and make each caller's experience more pleasant.