3 Reasons For A Plumbing Company To Use A Call Answering Service

Running a successful plumbing company requires a lot of hard work and dedication. In addition to providing services in customers' homes and businesses, it is also essential to be available to take phone calls. Many small plumbing companies have limited staff, so it can be difficult to answer every call that comes in. A simple solution in this type of situation is to hire a call answering service to assist your company. Ideally, a plumbing company should select a 24 hour call answering service in order to meet the needs of customers. Some of the ways a 24 hour call answering service can assist a plumbing company include the following.

Take Emergency Calls After Hours

A lot of plumbing companies offer emergency services outside of normal business hours. Offering emergency services can be lucrative, since it is widely accepted that immediate service at night or on a weekend or holiday cost more than normal plumbing services. However, few plumbers want to be glued to a phone 24/7 in case emergency service calls come in. Some companies, like AnSer, know that when your plumbing company opts to work with a 24 hour call answering service, you won't have to worry about being next to a phone to take calls that come through. The call answering service that you hire will answer all calls and dispatch you if there is a customer who is in need of emergency service right away.

Avoid Missing Calls

Small plumbing companies typically rely on working with as many customers as possible-- both new customers and returning customers. If a customer calls your plumbing company and no one picks up the phone, they may not call back. Instead, they may call another local plumbing company and hire them for a job. Working with a 24 hour call answering service is an easy way to ensure that you never miss a call from a customer. Every single call will be answered by a professional who is trained in providing exceptional customer service.

Reduce Expenses

Hiring multiple full-time employees to answer phone calls and take care of other office tasks can be expensive. As an employer, you will have to pay wages and offer benefits, while also increasing the cost of your workers compensation insurance. If you choose to work with a 24 hour call answering service, you won't have all of these expenses. Instead, you'll pay one monthly fee to ensure that someone is always available to take the calls coming into your plumbing company's office.