Phone Service Features for Small Businesses: A Guide and Blog

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A Look At The Different Types Of Small Business Phone Systems

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Staying in proper connection with your customers and associates is an important facet of operating any small business. Therefore, the phone system that is incorporated is highly important. If you are just starting out as a business owner, you may be really familiar with the typical aspects of operating a business, but picking the best phone system likely will not be one of them. To be more familiar with the right choice, it is a good idea to get to know the main types of phone systems. Take a look at the three primary business phone systems and how they function.  

Multi-Line Business Phone Systems

If you get down to the basics, the multi-line phone system is where you will start. This is the standard business phone system that functions through multiple lines within one location. Think about the old days when a home would have a separate line installed for a chatty teenager and you get an idea of how a multi-line system works. Each new line technically has a separate calling number associated with it, so a business operator could answer multiple lines and route the calls to the proper department. Multi-line systems usually work out well for small businesses who may only have a few incoming calls at once. 

VoIP Phone Systems

VoIP (Voice over Internet Protocol) phone systems utilize broadband internet connection to handle, transfer, receive, and send calls. VoIP has several advantages to business owners. For one, multiple calls can be made over one system without the use of multiple phone lines. Secondly, VoIP systems work well with telephone software systems that automatically delegate calls or have automated features. Another perk of VoIP systems is they are easy to install; they primarily involve a good wireless connection to the internet and decent hardware. Therefore, you can choose VoIP and have it set up and ready to go in no time. 

Cloud Phone Systems

Cloud phone systems are becoming increasingly common in the modern-day small-business environment. With a cloud-based phone system, functions of the system are handled off-site. For example, incoming calls are routed in the cloud-based system and then delegated to the lines in the office. Cloud-based systems are usually provided by a carrier for a monthly service fee, which makes having this option a little more expensive. Yet, the exchange of having all the difficult stuff handled somewhere else is often viewed as a good thing.