When you own and operate a small business, you are forced to wear many different hats. You may not have the time available to act as a receptionist, and you may not have the funding available to hire an employee to field your incoming calls. Being able to answer each call your company receives is vital to the growth of your small business. Working with an answering service can be the best way to provide consistent and reliable communication with your customers.
Here are three things you should keep in mind as you attempt to secure an answering service for your small business.
1. Ask about additional fees when evaluating service plans.
The companies that provide answering services usually have packages available to small business owners. These packages include a variety of valuable services that will help you stay in contact with your customers as they place calls to your small business.
It's important that you ask questions about additional fees for services that are not included in an answering service company's packages. If you will need calls answered outside of traditional business hours or on weekends and holidays, you may need to pay extra for this service. Asking about additional fees will help you budget for answering services more effectively in the future.
2. Make sure the answering service provides high-tech solutions for your communication needs.
In addition to ensuring that each telephone call placed to your small business is answered by a real human being, the companies that provide answering services can offer you high-tech solutions for your communication needs.
Written transcripts of each telephone call or voicemail message your company receives can be forwarded to your email address for easy review. You can also opt to have your answering service handle responses to incoming email message received by your small company in order to reduce your workload. These high-tech solutions will help streamline your business communications.
3. Ensure that the answering service can comply with special requirements.
If your small business handles sensitive or confidential information, you may have to adhere to strict requirements when it comes to communicating with potential customers.
You will need to ensure that the answering service you partner with has the ability to comply with special regulations as they accept phone calls and messages on behalf of your company. It can be beneficial to locate an answering service company that specializes in working with companies in your chosen field to facilitate regulatory compliance.
Recognizing the benefits of working with a reliable and skilled answering service will allow you to utilize the services provided by answering companies to improve your business communication in the future.